FAQ

Orders & Returns

Q: Can I return or exchange my order?
A: Because all of our products are made-to-order, we don’t accept returns, exchanges, or cancellations once an order has been placed.

Q: What if my order arrives damaged or incorrect?
A: If your order arrives damaged, defective, or with a printing issue, contact us replacement or a refund.

Shipping & Delivery

Q: How long does it take to get my order?
A: Each product is made-to-order. Please allow 2–5 business days for production, plus shipping time. Standard delivery usually takes 5–10 business days after production.

Q: Do you ship internationally?
A: Yes! We ship to select international destinations. Customers are responsible for customs duties, taxes, or import fees.

Q: How do I track my order?
A: Once your order ships, you’ll receive a confirmation email with tracking info. Please allow 24 hours for the tracking link to update.

Costs & Policies

Q: How much is shipping?
A: Shipping is calculated at checkout based on the item, weight, and destination. Sometimes we offer free shipping promotions, so keep an eye out!

Q: What happens if my package is returned to you?
A: If your package comes back to us due to an incorrect or incomplete address, you’ll need to cover reshipment costs.

Products

Q: Why might my product look slightly different than expected?
A: Because our items are custom printed, small variations in print placement, alignment, or color may occur. These aren’t defects — they’re part of what makes each item unique!